Troubleshooting¶

Find your symptom or the text of the message, apply the fix and, if it stays the same, check status.saelyx.ai before writing to Support. Messages appear in the language of your system, except those marked as Spanish.

Note

The apps and the web account are still partly in Spanish. This page names menus and buttons in English; if you see the Spanish original, it is the same one.

`I couldn't use the microphone · check that no other app is using it and try again`¶

Saelyx could not open the microphone.

Close apps that may be using it (video calls, recorders).
On the Mac, check Settings → Privacy → System permissions and click “Check again”. On the iPhone, Settings → Permissions.
If you pinned a specific microphone under Settings → Audio, go back to “Automatic (follow the system)”.

`No access · turn it on in Settings`, “Restricted by the system” or “Not granted yet”¶

This is the state of the calendar permission, on the calendar row under Settings → Account (Mac) and More → Your Account (iPhone). On the Mac it reads “Sin acceso · actívalo en Ajustes del sistema” (No access · turn it on in System Settings) or “Aún no has dado permiso” (You have not granted permission yet).

No access: open the settings from that row, turn it on and come back to Saelyx; the row updates by itself.
Not granted yet: you have not granted it yet; use the button on the row so the system asks you.
Restricted by the system: the system itself blocks it, not Saelyx.

The list of permissions and what you lose without each is in System permissions.

It does not see my screen¶

Seeing the screen is a Pro feature. On Free you get “Reading your screen is in Saelyx Pro and above”.
It is off by default: turn it on under Settings → Screen → Let Saelyx see your screen.
macOS only applies the screen recording permission after a restart of the app: open System Settings → Screen Recording, turn Saelyx on and restart it with the “Restart Saelyx” button in Settings → Screen.
“Screen capture paused · the session continues with the microphone” (or “…with voice”) means the capture was cut and could not be recovered after several retries (another app took the system audio or camera, or the permission was revoked). Saelyx carries on with the microphone; check the permission and start again. In a meeting, the equivalent notice is “Another app is using system audio · listening through the microphone only”.

`Your session expired · sign in again in Settings → Account.`¶

Sign in again: on the Mac, Settings → Account; on the iPhone, More → Your Account. There is no password: a code arrives by email.

No minutes or no voice¶

Message	What it means
“You've used up your voice minutes for this month.”	Your monthly quota. “Your minutes renew with your next cycle.” On the Mac, dictation with 🌐 keeps working
“You've hit today's voice session limit”	Daily cap. “It resets tomorrow.”
“Saelyx can't speak right now because of a capacity limit on our end, not yours.”	Not your account or your network; it comes back by itself

The limits are in Known limitations.

The Apple Watch does not respond¶

The watch needs the iPhone nearby. If it is not activated, tap “With a Code” or open Saelyx on the iPhone once (Devices). The watch messages appear in Spanish:

Message	What to do
“Necesito tu iPhone cerca” (I need your iPhone nearby)	Bring the iPhone closer and open Saelyx
“Inicia sesión en el iPhone” (Sign in on the iPhone)	Sign in to Saelyx on the iPhone
“Tu iPhone no tiene conexión” (Your iPhone has no connection)	Check the iPhone's network
“Estás hablando con Saelyx en el iPhone” (You are talking to Saelyx on the iPhone)	One device at a time
“Has agotado los minutos de este mes” (You have used up this month's minutes)	Monthly quota
“El iPhone no ha podido conseguir el pase del reloj…” (The iPhone could not get the watch pass)	Try again in a moment

`I couldn't send the document right now.`¶

When attaching, the voice was not ready in time. Attach it again. If the file is not a supported type (PDF, Office, HTML and text), the app says so.

Odoo errors¶

These messages come from the service in Spanish.

Message	What to do
“La dirección del Odoo no es válida: tiene que ser https://tu-odoo.com.” (The Odoo address is not valid)	Use `https` and your server's address
“Esa dirección no es un servidor público…” (That address is not a public server)	The connector only reaches public servers
“Odoo ha rechazado el usuario, la clave API o la base de datos.” (Odoo rejected the user, API key or database)	Check all three; the key is the API key, not your password

Microsoft 365 errors¶

Mac: Settings → Account → Microsoft 365 → “Save and send…”; iPhone: More → Your Account → Save and send (in the Spanish interface, «Repositorio y envío»).

Message	What to do
“Session expired · reconnect”	Click “Reconnect”
“A Microsoft permission is missing…”	Click “Grant permission” on that block
“An administrator in your organization has to approve Saelyx…”	“Open the administrator guide” or “Copy message for my administrator” (guide)
“This feature is not available with a personal Microsoft account.”	SharePoint and Teams need a work or school account
“The minutes have changed since you prepared the draft.” or “The confirmation has expired.”	Click “Prepare again” (the preview expires after 5 minutes)
“You've reached today's sending limit. You can send more tomorrow.”	Cap of 25 a day
“The file is locked in Microsoft 365…” or “There is no space left in your OneDrive or SharePoint.”	Close it wherever it is open; free up space
“The copy was interrupted. Retry it.”	“Retry” in Recent copies
“We don't know if it was sent. Check your Sent folder before trying again.”	Check before repeating

All in Microsoft 365.

The app does not update¶

Mac: app menu → “Check for updates…”. It checks by itself when it opens and every hour, and does not install without asking you.
iPhone and iPad: App Store. On the iPhone, the version is at the foot of “More”.