01 How to reach us
One address, for everything: hello@saelyx.app.
Use it for questions, bugs, billing, cancellations and anything to do with your data. You don’t need to pick the right department — there are no departments.
02 What to expect
We reply on working days, usually within 48 hours. If it’s about personal data, the legal deadline is one month and we’re normally well inside it.
We don’t promise 24/7 support because we don’t have it. We’d rather say so than leave you waiting for an answer that isn’t coming at 3am.
03 Before you write
If something isn’t working, three things save us a round trip: which device you’re on (Mac, iPhone or the browser), which version — it’s in Settings — and what you expected to happen.
Saelyx needs macOS 13 or later. On Mac it asks for the microphone the first time, and for Accessibility only if you ask it to type into other apps.
04 Your account and your data
You sign in with a code we email you — no passwords to lose. If it doesn’t arrive, check your spam folder and then write to us.
You can ask for a copy of your data, or ask us to delete it, at the same address. What we keep and why is in the privacy policy.
05 Reporting a security issue
If you find something, write to hello@saelyx.app. We’re grateful for the heads-up and we don’t go after the people who give it.
The disclosure policy is published at /.well-known/security.txt, following RFC 9116.
06 Privacy and terms
Privacy policy · Terms · Cookies.
Saelyx is a product of Enekui, in A Coruña, Spain.