Almost everything a product tells you about your data is unprovable from the outside. That the audio isn't kept, that it isn't trained on, that it's deleted after thirty days: those are claims about what happens on a server you have no access to. You can believe them or not. You cannot verify them.
The memory is the exception, and that is why we make so much of it. What Saelyx remembers about you is a list of plain sentences: you open it, read it, edit it and delete it. You don't have to believe us. You look.
01Sentences, not a jumble of numbers
Plenty of products with memory store what they learn about you in a representation nobody can read. It works, and it has technical advantages, but it has an awkward consequence: even if they showed you the file, you would understand nothing. "You can see your data" turns into being shown a column of numbers.
Here it's text. "Works at a building firm", "prefers to be written to in Spanish", "the quote for client X landed at €42k". If something is wrong, you correct it. If something is surplus, you remove it. And if it bothers you that it knows something, the proof that it no longer does is that the sentence isn't there.
02What it keeps, exactly
All of this is in the privacy policy in more detail, but in summary and by category:
- Conversation memory. Names, context and preferences it picks up as you talk. This is the list this article is about.
- Documents and knowledge. What you hand it to work with.
- Meetings. If you use Meeting Mode: the raw transcript is kept for thirty days and then deletes itself; the summary stays until you delete it.
- Faces. Only if you switch it on. It is off by default and we go into it below, because it has genuine small print.
- Learned skills. Patterns in how you work, which it infers on its own. This is the one most people miss and the one that most deserves its own paragraph.
03Learned skills, said out loud
Saelyx automatically infers patterns in how you work in order to help you better. In the language of the European regulation, that is called profiling. It isn't an ugly word by itself —it is what saves you repeating yourself— but it is a category with a name of its own in the law, and it deserves to be called by that name rather than wrapped in "personalisation".
Three things that come with it, all of them in the policy:
- The legal basis is legitimate interest, not consent. Which means it is on.
- You are told about it, and you can list them and delete them whenever you like, all of them or one by one.
- It is not used to make automated decisions about you.
And here is what you cannot do, which is the part that matters: there is no switch. You can see what has been learned and delete all of it, but if you keep using Saelyx, the next conversation derives it again. We say so because the alternative was letting you believe in a button that doesn't exist.
04Faces, the most delicate thing we do
Recognising faces processes biometric data, which the regulation classifies as a special category. It is what has demanded the most care from us, and it is why it works the opposite way round from everything else:
- It is off by default and only turns on with your explicit consent.
- Consent can be withdrawn whenever you like, from the app.
- On withdrawal, everything is deleted immediately: the image, the derived features and their index. Deleting one face does the same for that face.
- Without that consent no face is stored at all, even with the camera on.
- It is a paid feature.
And one responsibility that is yours, which is worth not dodging: if you point the camera at someone else's face, you are the one who needs a basis for doing so, and who must inform them where that applies. We provide the consent and the deletion; the judgement about who you point it at we cannot make for you.
05How to delete, at three levels
- One item. A sentence from the memory, a face, one specific meeting: from the app, without touching anything else.
- One category. Learned skills can all be deleted in one go; consent for faces and for meetings is withdrawn in Settings and we stop accepting new ones.
- Everything. Delete the account, which is irreversible and cascades through your data, files and associated indexes.
And before any of the three, you can export it: the app generates a file with all your data categories, including the record of what you consented to, when, and against which version of the text.
06What does not delete itself
Worth saying, because this is where people get surprised. There is only one automatic deletion: the raw transcript of a meeting, after thirty days.
Everything else persists until you remove it: the memory, the meeting summary, the documents. That is deliberate —a memory that evaporates on its own is no use to anyone— but it means the tidying is yours, and that if you stop using Saelyx and don't delete the account, your things are still there.
07Why this matters to us more than a slogan
A product that sees your screen and hears you has to earn more than curiosity. And trust isn't earned with a line on the homepage: it is earned by showing you the exit before you go looking for it.
We have got it wrong twice describing what leaves your computer, and both times we corrected it the same day and wrote it up in another article. That is exactly why the memory matters: it is the only one of our promises that does not depend on you believing us.
08Frequently asked questions
Can I see everything Saelyx knows about me?
Yes. The memory is a list of plain sentences you can open, read, edit and delete. And you can export all your data categories from the app.
Is any model trained on what I tell it?
No. What you show it is processed at the time and not kept to train models. The exact scope, with the providers named, is in the privacy policy.
Can I turn profiling off?
You can list and delete learned skills whenever you like, all of them or one by one. What there is no switch for today is stopping them being derived again: if you keep using Saelyx, the next conversation generates them afresh. They are on by default because the legal basis is legitimate interest, which is precisely why we say so here and not in a footnote.
What happens to faces if I stop paying or withdraw consent?
On withdrawing consent, the image, the derived features and the recognition index are deleted immediately. Without consent no face is stored, even with the camera active.
How long do you keep a meeting?
The raw transcript, thirty days, then it deletes itself. The summary stays until you delete it or close your account.
And if I delete my account?
It is irreversible: it cascades through your data, files and associated indexes. Export first if you want to keep anything.